April 25, 2024 - COF
Capital One just delivered a solid first quarter, but beneath the headlines and the chatter about tax refunds lies a deeper story, a subtle shift in CEO Richard Fairbank's tone that may signal a major strategic pivot. While analysts are focused on the "settling out" of credit performance, I believe Fairbank is telegraphing a bold move: a significant credit box expansion that could reshape the credit card landscape.
Fairbank's carefully chosen language reveals a confidence that borders on bullishness. He repeatedly emphasizes the "strength of the consumer" and Capital One's "stable origination performance." He minimizes the impact of "trimming around the edges," a practice he has highlighted for several quarters as a cautious approach to managing credit risk.
This newfound confidence, coupled with Capital One's aggressive marketing spend and its commitment to winning at the "top of the market," suggests an appetite for growth that goes beyond simply maintaining market share. They see opportunity, and they're gearing up to capitalize on it.
But what's driving this shift? While the consumer is healthy, the broader economic outlook remains uncertain. Inflation remains a concern, and the possibility of a recession looms. Why would Capital One, a company known for its data-driven approach and careful risk management, be so eager to expand its credit box in this environment?
I believe the answer lies in the convergence of three key factors:
Capital One's Technology Transformation: Fairbank repeatedly emphasizes the role of technology in driving growth and efficiency. Capital One's massive investment in machine learning and data analytics is giving them a deeper understanding of credit risk and customer behavior, allowing them to identify opportunities for profitable growth even in segments that were previously considered too risky. The Retreat of Fintech Lenders: The influx of fintech lenders, particularly in the subprime market, was a major concern for Capital One in recent years. But as Fairbank notes, these lenders have "massively dialed back" their lending activity, creating a void that Capital One is uniquely positioned to fill. The Delayed Charge-Off Effect: The pandemic, with its unprecedented stimulus and forbearance programs, created a backlog of potential charge-offs that has been gradually working its way through the system. As this effect fades, Capital One expects its charge-off rates to converge to pre-pandemic levels, further boosting their confidence.
The numbers support this hypothesis. While Capital One's net charge-off rate is currently stabilizing at 15% above 2019 levels, their gross charge-off rate is actually "very close" to 2019 levels. The difference, as Fairbank explains, is due to unusually low recoveries, a temporary effect that should improve over time.
In other words, Capital One believes their underlying credit performance is already close to pre-pandemic norms, even with the current credit box. A credit box expansion, carefully executed and powered by their advanced technology, could generate significant growth without a proportional increase in risk.
This is not just a hunch. Fairbank's language, combined with Capital One's recent actions, paints a compelling picture. Consider these data points:
Marketing Spend: Capital One invested over $4 billion in marketing for the second straight year, a clear indication of their aggressive growth ambitions. Auto Lending: After two years of caution, Fairbank signals a potential shift in auto lending, noting that margins are improving and credit performance is "strikingly" strong. This could be a testing ground for broader credit box expansion. Small Business Lending: The recent launch of the Venture X Business card, with its unique charge card component, suggests a focus on higher-spending small business customers, another potential area for growth.
The following chart illustrates the stabilization of Capital One's charge-off rate, based on data from recent earnings calls.
Capital One is not just "leaning in," they're preparing for a sprint. And if they're right, if their technology can indeed unlock profitable growth in previously untapped segments, then this credit box expansion could have a ripple effect throughout the industry. Other lenders, armed with their own data and analytics capabilities, may follow suit, leading to a wave of new credit offers and potentially a resurgence in consumer spending.
The implications are significant. A credit box expansion could:
Boost Capital One's Revenue and Earnings: Increased lending activity, particularly to higher-spending customers, could drive significant revenue and earnings growth. Fuel Consumer Spending: Wider access to credit could stimulate consumer spending, providing a much-needed boost to the economy. Intensify Competition: Other lenders may be forced to respond with their own credit box expansions, leading to a more competitive credit card market. Increase Credit Risk: While Capital One believes they can manage this risk effectively, a broader credit box expansion could lead to higher delinquency and charge-off rates across the industry.
The coming months will be crucial. As Capital One submits its new capital plan to regulators and prepares for CCAR, we'll gain a clearer picture of their growth ambitions and their ability to navigate the uncertain economic landscape.
But one thing is clear: Capital One is not content with the status quo. They're not just "settling out," they're gearing up for a new era of growth. And if their gamble pays off, the credit card market may never be the same.
"Fun Fact: Capital One's iconic "What's in your wallet?" slogan was first introduced in 2001 and quickly became one of the most recognizable advertising campaigns in history. It's a testament to the company's focus on brand building and its ability to connect with consumers on a personal level."