April 30, 2024 - EAT
Brinker International, the parent company of Chili's and Maggiano's, just delivered another impressive quarter, exceeding analyst expectations and painting a picture of a revitalized brand. Investors are cheering the impressive traffic gains driven by a renewed focus on value and operational excellence. CEO Kevin Hochman, the former McDonald's executive who joined Brinker in 2022, is rightfully receiving accolades for his transformative strategy. But amid the celebration, a hidden gem within the Q3 earnings call transcript reveals a potential catalyst that could propel Brinker's growth even further: the quiet revolution happening in their burger segment.
While the launch of the "Big Smasher" burger and its accompanying $10.99 price tag generated significant buzz (literally trending #1 on Twitter!), what truly caught my eye was the underlying operational symphony accompanying its debut. Brinker isn't simply dropping a new product; they're meticulously streamlining the entire burger ecosystem, setting the stage for long-term efficiency and guest experience gains that could reverberate throughout the menu.
Hochman, known for his laser focus on operational details, highlighted two seemingly minor simplification initiatives that, in my view, hold immense strategic significance. First, the elimination of the "secret sauce burger" from the value menu simplifies the "3 for Me" mix and removes a low-performing SKU from the pantry. Second, the removal of the "double lunch burger" eliminates the need for a skinny burger patty SKU, replacing it with the existing 7.5-ounce patty.
On the surface, these appear to be routine menu adjustments. But beneath these moves lies a profound shift – a relentless pursuit of operational efficiency that's transforming the kitchen into a well-oiled machine. This philosophy, if applied systematically across the menu, could unlock significant value for Brinker.
Let's examine the potential impact through the lens of the double lunch burger simplification. By eliminating one patty SKU, Brinker achieves a trifecta of benefits:
Reduced Inventory Management Headaches: Restaurant operators no longer juggle projections and inventory for two distinct patty sizes. This simplifies daily operations and reduces the risk of waste, directly impacting the bottom line.Improved Consistency and Cooking Expertise: By focusing on perfecting the execution of a single patty, kitchens can develop true mastery, leading to more consistently delicious burgers for every guest. This directly translates into improved guest satisfaction scores and repeat visits.Potential Cost Savings: While Hochman noted a slight reduction in food costs, the real potential lies in the long-term cost advantages of streamlined sourcing and supply chain management. Fewer SKUs mean simpler contracts, less logistical complexity, and potentially better pricing from suppliers.
Now, imagine this approach applied across Brinker's entire menu, not just burgers. Every eliminated SKU represents a potential win – less waste, increased consistency, and the potential for cost savings. The impact on margins could be substantial, especially as commodity deflationary pressures ease in the future.
Brinker's commitment to operational excellence is further evidenced by their "obsession goal" for fiscal 2025, a company-wide initiative that focuses the entire organization on a single key performance indicator (KPI). This year's obsession goal, hourly employee turnover, has already yielded significant progress, demonstrating the power of focused execution.
What if next year's obsession goal tackles menu simplification, specifically reducing SKUs across all segments? Given the impressive results achieved with hourly turnover, a similar laser focus on SKU reduction could unlock a wave of margin expansion, setting the stage for sustained, profitable growth.
Chili's has significantly increased its advertising spend, doubling it as a percentage of sales from 1.5% last year to 3% this year. This investment has been successful in driving traffic, with Chili's consistently outperforming the industry in sales and traffic growth. The company plans to continue investing in advertising in fiscal year 2025, focusing on developing capabilities in digital marketing and CRM.
This quiet revolution in the kitchen, overshadowed by the Big Smasher's splashy debut, could be Brinker's secret weapon in the ongoing battle for market share and margin expansion. It's a story of operational finesse, a testament to Hochman's strategic vision, and a potential catalyst that could be even bigger than Chicken Crispers.
"Fun Fact: Chili's iconic "Baby Back Ribs" jingle, first aired in 1995, is one of the longest-running and most recognizable jingles in advertising history. It's a testament to the power of a catchy tune and the enduring appeal of Chili's signature dish."