Question Bank › Customers accepting worse terms just to stay sup

Customers accepting worse terms just to stay supplied

Calls Tested
500
Answered YES
2
Hit Rate
0.4%
rare by design

Cohen & Steers, Inc. (CNS) — this company's answers

NO on the Q2 2017 call 2017-07-20 B

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Show the exact prompt the model was given
Using ONLY the supplied earnings call transcript and no outside information: On this call, does management reveal that customers are voluntarily accepting terms that are clearly WORSE for the customers than before — specifically longer committed contract durations, prepayments or earlier payment, minimum-purchase obligations, reduced or eliminated discounts, or agreeing to absorb costs the company used to bear (freight, surcharges, index pass-throughs) — primarily because they fear losing access to the company's product, allocation, or service, or because they have no practical alternative supplier? Answer YES only if BOTH elements are clearly present in management's own words (including management's direct answers to analysts): (1) A concrete, current shift in commercial terms that transfers value or risk from the company to the customer — for example: customers signing multi-year deals where they used to buy spot or annually; customers now prepaying, funding tooling, or providing deposits; customers accepting price escalators, surcharges, or cost pass-through clauses they previously resisted; customers giving up discounts, rebates, or favorable payment terms. A routine price increase with no change in commitment structure does NOT count by itself. AND (2) Management links the customers' acceptance of these worse terms to scarcity, allocation, security of supply, qualification lock-in, or lack of alternatives — for example: customers signing long deals "to secure capacity," prepaying "to guarantee their place in line," accepting escalators because switching would require re-qualification or there is no second source. If management attributes the terms purely to its own negotiating skill with no indication of customer dependence or scarcity, that does NOT count. Answer NO if: the only evidence is a standard price increase or normal inflation pass-through with no structural change in commitments; the longer contracts or prepayments are offered BY the company as Use only the supplied transcript. Answer only YES or NO.

Companies that answered YES

TickerCompanyCallDateCall grade
CRL Charles River Laboratories International Q2 2022 2022-08-03 C
GFS GLOBALFOUNDRIES Inc. Q3 2021 2021-11-30 A

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Not investment advice. Artul.ai publishes AI-generated earnings-call quality grades and expected-volatility estimates — never buy or sell recommendations. We tested over 1,600 predictive hypotheses against 165,000 transcripts; the honest result, including what failed, is documented in our methodology.