Quietly replacing the old way: customers are switching to the company from an entrenched alternative, and the switching
The model's full reasoning — Q3 2022 call → NOWe need to determine if management describes customers switching from an entrenched alternative to the company, and that this switching is still early with most potential switchers not yet converted. Let's analyze the transcript. The company is OrganiGram, a cannabis LP. They discuss market share gains, brand strength, etc. Do they describe a substitution from an incumbent? The cannabis market is relatively new, but there is an illicit market. They mention pricing in line with illicit market to move consumers to legal. But is that a substitution? They say "you have to get pricing in line with the illicit market to have that movement of consumers, some are listed into legal" - that suggests consumers moving from illicit to legal, but is that the company's own switching? They are part of legal market. But the question is about customers switching to this company from an entrenched alternative. The alternative could be other LPs, or illicit market. But do they describe that they are displacing incumbents? They talk about market share gains, but not specifically about displacing a particular incumbent. They mention "we are the #1 flower provider" etc. But no explicit description of customers switching from a specific alternative to them. They talk about their brands gaining share, but that's just growth. They don't say "customers are abandoning competitor X to use our product" or "we are replacing the old way." They also don't mention that the switching is early with most potential switchers not yet converted. They talk about market share being 7.8% and growing, but that's not about an installed base of an old way. The question asks: "does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON — abandoning or displacing an incumbent supplier, a legacy product or technology, an older method, or an established way of doing things in order to adopt what this company sells — AND does management convey that this switching is still in its early stages, with most of the potential switchers not yet converted?" Looking at the transcript, management talks about their growth, market share, brand strength, but I don't see any explicit mention of customers switching from an entrenched alternative.
| Ticker | Company | Call | Date | Call grade |
|---|---|---|---|---|
| CRGO | Freightos Limited | Q1 2024 | 2024-05-20 | C+ |
| IFS | Intercorp Financial Services Inc. | Q1 2024 | 2024-05-14 | C+ |
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BLKB · Q1 2017 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES Management describes customers switching from entrenched alternatives (legacy hardware systems, older Raiser's Edge versions, standalone point solutions) to Blackbaud's cloud solutions like NXT, with examples of recent replacements and migrations already occurring. They also note that much of the potential remains, as the installed base of legacy methods is still large 25% of subscription revenue, and they describe the opportunity as "really early days" with substantial distance left to run. This fits the criteria of a present-tense substitution pattern in the market, not just future hope. The high retention on their own base (93%) combined with declining maintenance revenue shows the shift is active and ongoing, while new wins against competitors and legacy alternatives are happening now. The TAM of $7 billion with hundreds of thousands of addressable customers reinforces that switching is early-stage relative to the total opportunity. The answer is YES. The question is answered with YES. The question is answered with YES.
BLZE · Q3 2022 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing current customer switches from entrenched alternatives (AWS for urlscan.io; Synology NAS/on-prem for Fiture; broader AWS and on-prem users), with these as real, ongoing patterns. They explicitly note that much of the potential remains ("so much of the world's data is still on-premises" and "customers that are inside of AWS and others"), confirming the substitution is early-stage relative to the large installed base. This is conveyed directly in Gleb's responses as a present-tense reality, not merely anticipated. The two examples plus the broader opportunity framing establish a coherent substitution underway, with the company being substituted in. The investor question on percentages and Gleb's reply reinforce the pattern without contradicting the current movement. No single-event or future-only framing applies here. Thus, both conditions are met.
APPS · Q1 2024 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing customers shifting from Apple/Google app stores to DT Hub and SingleTap-enabled alternative distribution as an ongoing, early-stage substitution. Bill Stone notes the company has already launched DT Hub with four U.S. operators and is generating revenue today, while highlighting "increasing pressure on the duopoly" and 5 monetization ways for SingleTap that enable publishers to direct-download apps outside traditional stores. He explicitly calls it "very early days and not yet material to our overall results" and "early innings," confirming the installed base of the old way remains large and the switch is just beginning with incremental RPD gains from devices engaging the new platform. This meets the criteria of a present-tense substitution underway, with the company positioned as the alternative being adopted.