Quietly replacing the old way: customers are switching to the company from an entrenched alternative, and the switching
The model's full reasoning — Q1 2024 call → NOWe need to determine if management describes customers switching from an entrenched alternative to their product, and that this switching is still early with most potential switchers not yet converted. The transcript: AVITA Medical sells RECELL, a device for skin regeneration. They have expanded to full-thickness skin defects. They mention challenges with VAC approvals. They talk about new accounts added: 73 new accounts since launch, expected 135. So they are adding accounts, but slower than expected. They mention that they are converting accounts from something? They don't explicitly mention displacing an incumbent. They talk about "new accounts" for full-thickness skin defects. They don't mention that these accounts were previously using another product. They talk about burns business being below expectations. They mention RECELL GO, a new device. They talk about expanding portfolio. They don't describe customers switching from an entrenched alternative. They talk about adoption of RECELL for full-thickness skin defects, but not about displacing a legacy method. They mention "first-in-category product" for trauma centers. That suggests no prior alternative? Actually, they say "these trauma centers are seeing it for the first time, contrary to the burns who've been using it for a few years." So for full-thickness, it's a new category, not necessarily displacing an incumbent. They don't mention a specific alternative like traditional skin grafts? They do mention "meshed split thickness skin graft" in the context of RECELL plus graft, but that's complementary. They don't say customers are switching from that. The question asks: "does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON — abandoning or displacing an incumbent supplier, a legacy product or technology, an older method, or an established way of doing things in order to adopt what this company sells — AND does management convey that this switching is still in its early stages, with most of the potential switchers not yet converted?" Management talks about new accounts for full-thickness skin defects, but they don't frame it as switching from an alternative. They talk about "conversion rate of new accounts" but that's about converting accounts to use RECELL, not necessarily from a competitor.
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|---|---|---|---|---|
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BLKB · Q1 2017 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES Management describes customers switching from entrenched alternatives (legacy hardware systems, older Raiser's Edge versions, standalone point solutions) to Blackbaud's cloud solutions like NXT, with examples of recent replacements and migrations already occurring. They also note that much of the potential remains, as the installed base of legacy methods is still large 25% of subscription revenue, and they describe the opportunity as "really early days" with substantial distance left to run. This fits the criteria of a present-tense substitution pattern in the market, not just future hope. The high retention on their own base (93%) combined with declining maintenance revenue shows the shift is active and ongoing, while new wins against competitors and legacy alternatives are happening now. The TAM of $7 billion with hundreds of thousands of addressable customers reinforces that switching is early-stage relative to the total opportunity. The answer is YES. The question is answered with YES. The question is answered with YES.
BLZE · Q3 2022 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing current customer switches from entrenched alternatives (AWS for urlscan.io; Synology NAS/on-prem for Fiture; broader AWS and on-prem users), with these as real, ongoing patterns. They explicitly note that much of the potential remains ("so much of the world's data is still on-premises" and "customers that are inside of AWS and others"), confirming the substitution is early-stage relative to the large installed base. This is conveyed directly in Gleb's responses as a present-tense reality, not merely anticipated. The two examples plus the broader opportunity framing establish a coherent substitution underway, with the company being substituted in. The investor question on percentages and Gleb's reply reinforce the pattern without contradicting the current movement. No single-event or future-only framing applies here. Thus, both conditions are met.
APPS · Q1 2024 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing customers shifting from Apple/Google app stores to DT Hub and SingleTap-enabled alternative distribution as an ongoing, early-stage substitution. Bill Stone notes the company has already launched DT Hub with four U.S. operators and is generating revenue today, while highlighting "increasing pressure on the duopoly" and 5 monetization ways for SingleTap that enable publishers to direct-download apps outside traditional stores. He explicitly calls it "very early days and not yet material to our overall results" and "early innings," confirming the installed base of the old way remains large and the switch is just beginning with incremental RPD gains from devices engaging the new platform. This meets the criteria of a present-tense substitution underway, with the company positioned as the alternative being adopted.