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Repeat pull from proven relationships plus room left

Repeat pull from proven relationships plus room left: the installed base is expanding on its own initiative and is still

Calls Tested
499
Answered YES
37
Hit Rate
7.4%
rare by design

ABM Industries Incorporated (ABM) — this company's answers

NO on the Q2 2017 call 2017-06-08 B
The model's full reasoning — Q2 2017 call → NOWe need to determine if management describes existing customers/accounts taking more on their own initiative, and that these relationships remain lightly penetrated. Look for evidence. From transcript: Scott Salmirs mentions "expansion of jobs with existing clients" in B&I. Aviation: "expansion of our passenger services, cabin cleaning, parking and transportation services" and "new business growth in our UK operation" but also "expansion with existing clients" in US. Also "existing contracts as airlines are growing in airports, they're expanding our contract." That indicates existing customers expanding scope. Also "expansion of jobs with existing clients" for B&I. Also "expansion of our passenger services, cabin cleaning, parking and transportation services" - that's expansion of services with existing? It says "Domestically growth stem from expansion of our passenger services, cabin cleaning, parking and transportation services." That could be existing customers taking more services. Also "we had expansion not only with clients, but with services" in UK. And "the majority being expansions with existing clients where we have density in an airport and the clients are coming to us and saying, since you do this thing and this thing, why don't we give you this other service." That is clearly existing customers taking more scope on their own initiative. Now second half: lightly penetrated? Management says "we see tremendous whitespace for each of these industries" for Emerging Industries. Also for Technical Solutions cross-selling into education. Also for Aviation? They say "we firmly believe the Aviation segment will yield rewarding results, it will take time to drive improvement" but that's about margin. For existing relationships, do they say there's still room? They mention "tremendous whitespace" for Emerging Industries. Also for Technical Solutions "tremendous opportunity for Technical Solutions to continue to penetrate the education market." That's about new markets, not necessarily existing relationships. But for existing customers, they talk about expansion with existing clients and that they are "encouraged" and "we have a lot of work ahead" but not explicitly that these relationships are lightly penetrated. However, the overall theme is that they are in early stages of 2020 Vision and standard operating practices, and they see more opportunity.

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Show the exact prompt the model was given
Using ONLY the supplied earnings call transcript and no outside information: On this call, does management describe that counterparties the company has ALREADY SERVED AND PROVEN ITSELF WITH — existing customers, accounts, partners, members, or programs — are CURRENTLY, ON THEIR OWN INITIATIVE, TAKING OR COMMITTING TO MEANINGFULLY MORE from the company than they previously did (larger or earlier reorders, broader deployments, added sites, products, or scope, relationships stepped up to bigger phases), AND does management convey that these same relationships remain LIGHTLY PENETRATED — that what these counterparties have taken so far is still a small share of what they could take — so that the expansion now visible is early? Answer YES when both halves come through in management's own words as one coherent, present-tense story, in whatever form fits the business: (1) real expansion behavior already occurring in the recent period across more than an isolated account — driven by the counterparties' own choice after direct experience, not by price increases pushed onto unchanged volumes, and not merely contractual auto-renewal; and (2) management conveying, directly or plainly in substance, that substantial room remains inside these same relationships — more sites, volume, scope, or usage those counterparties could still take — with the fuller contribution ahead of the reported results. Answer NO if growth is attributed mainly to new-customer wins with nothing about existing relationships deepening. NO if the expansion is only hoped for, in pipeline, or projected. NO if the deepening rests on a single account or a one-time bulge management expects to fade. NO if management indicates the relationships are already substantially penetrated with little room left. NO if retention or loyalty language is generic with no observed expansion behavior described. NO if the pattern appears only in an analyst's question that management does not itself affirm. Use only the supplied transcript. Answer only YES or NO.

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DGX Quest Diagnostics Incorporated Q2 2021 2021-07-22 B+
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ORAN Orange SA Q2 2018 2018-07-26 B
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BCOV Brightcove Inc. Q1 2018 2018-04-26 B+
ILMN Illumina, Inc. Q1 2018 2018-04-24 A
ATI Allegheny Technologies Incorporated Q1 2018 2018-04-24 B
UPLD Upland Software, Inc. Q4 2017 2018-03-08 C+
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CCOI Cogent Communications Holdings, Inc. Q2 2017 2017-08-03 B
PTC PTC Inc. Q3 2017 2017-07-19 C+
WYY WidePoint Corporation Q3 2016 2016-11-09 D
GOGO Gogo Inc. Q1 2016 2016-05-06 C+
WK Workiva Inc. Q4 2015 2016-03-01 B

How the model reasoned

ZVIA · Q1 2022 → YESThe question is about whether management describes existing customers taking more from the company on their own initiative, and that these relationships are still lightly penetrated. YES Management describes existing customers (households and Club channel buyers) already taking meaningfully more through velocity (51% of growth), higher buy rates (+9%), and heavier consumption in the food channel, while conveying that these relationships remain lightly penetrated with substantial room ahead (new households, expanded flavors, broader deployments). This is 100% present-tense, driven by counterparties’ own choice after direct experience, not price hikes or auto-renewal, and the expansion is already occurring across multiple accounts rather than isolated or projected.
PI · Q4 2022 → YESThe question is about whether management describes existing customers expanding their business with the company, and that these relationships are still lightly penetrated. YES The transcript shows management describing existing customers expanding through program expansions, broader deployments, and continued system deployments that are already occurring and expected to drive large volumes in 2023 and beyond, while conveying that these relationships remain lightly penetrated with substantial room for further growth in scope, sites, and usage.
CVS · Q1 2018 → YESThe question is about whether management describes existing customers taking more from the company on their own initiative, and that these relationships are still lightly penetrated. YES The transcript shows management describing existing partnerships (Optum and Cigna clients) already taking more programs through an uptick in CVS Pharmacy and MinuteClinic offerings, driven by the companies' own adoption after experience, with continued opportunities for 2020 and beyond indicating substantial room remains in those relationships.

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Not investment advice. Artul.ai publishes AI-generated earnings-call quality grades and expected-volatility estimates — never buy or sell recommendations. We tested over 1,600 predictive hypotheses against 165,000 transcripts; the honest result, including what failed, is documented in our methodology.