Question Bank › Existing customers are pulling more from the com

Existing customers are pulling more from the company than they were originally sold

Calls Tested
438
Answered YES
126
Hit Rate
28.8%
rare by design

Belden Inc. (BDC) — this company's answers

NO on the Q4 2016 call 2017-02-02 B

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Using ONLY the supplied earnings call transcript and no outside information: On this call, does management describe that the company's EXISTING customers — accounts, users, clients, members, or partners the company has already won — are currently increasing how much they buy from or use the company BEYOND what they originally signed up for, and does management present this widening of established relationships as a real pattern visible in the business today? Answer YES when management's own words convey, in whatever form fits the business, that the installed base of relationships the company already has is itself expanding its consumption: for example, existing customers adding more users, sites, locations, machines, or departments; usage, volume, or activity per customer rising; customers who started with one product or one use now taking additional ones through the same relationship; early or initial deployments being widened by the same customer; repeat and follow-on purchasing from the same accounts growing beyond its prior level; or management noting that a meaningful share of current growth is coming from within relationships that already existed. The expansion should be described as actually happening now, across more than an isolated account, and as originating from the customers' side of the relationship — customers choosing to take more — rather than solely from the company raising prices. Answer NO if the growth discussion is only about winning new customers, new markets, or new logos; NO if management merely says customers are loyal, satisfied, or retained without describing them taking MORE than before; NO if the only increase described is a price increase pushed through to the same volumes; NO if the expansion is only hoped for, planned, or described as a future opportunity such as untapped cross-sell potential; NO if the only evidence is one single customer's larger order with no broader pattern; and NO if the idea appears only in an analyst's question that management does not itself affirm. Use only the supplied transcript. Answer only YES or NO.

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Not investment advice. Artul.ai publishes AI-generated earnings-call quality grades and expected-volatility estimates — never buy or sell recommendations. We tested over 1,600 predictive hypotheses against 165,000 transcripts; the honest result, including what failed, is documented in our methodology.